Edmonton Public Library is seeking anĀ EPL Outreach Worker – Enterprise Square Branch in Edmonton, AB.


The Outreach Worker will work with community members and agencies to address the systemic issues and needs faced by some of the at-risk library visitors who spend time in and around the Enterprise Square and other designated EPL branches and whose unmet needs have, on occasion, led to challenging behaviours. Community-building through roving service to connect with vulnerable or at risk individuals within the library is also a focus. Our Outreach Workers have two main purposes. Firstly, they work with individuals who have mental health, addictions, housing and exclusion issues to provide them with information, support referrals, and advocacy to assist them in making positive changes in their lives. Secondly, they serve as a resource to managers and library staff, supporting them to work effectively with challenging library visitors for the purpose of delivering quality customer service and library programs.

Deadline to apply: not specified